
6
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The Impacts of Downtime
• Redirection of efforts towards recovery
• Employee productivity and moral
• Customer Confidence
November 9, 2011
Estimated industry hourly downtime costs:
Brokerage Operations $6,450,000
Energy 2,817,846
Credit Card Sales Authorizations 2,600,000
Telecommunications 2,066,245
Manufacturing 1,610,654
Financial Institutions 1,495,134
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